Start with the right information
For delivery, condition, cancellation or a refund, contact the seller shown in your order. Include the order number, a short description, relevant dates and the outcome you seek. Keep copies of the listing, messages and any supporting photographs. Do not publish personal addresses, full payment details or identity documents in reviews.
Report an unlawful listing or intellectual-property concern
Email support@whiteapplezzzzz.com with the subject “Listing safety / rights report”. Give the listing URL, the suspected issue, your contact details and the supporting evidence you are authorised to share. Rights holders or their authorised agents should identify the right, territory and basis of the complaint. Do not send full payment-card details or publish another person’s private information.
Relevant evidence may concern counterfeit or stolen watches, unsafe goods, unauthorised photographs or descriptions, false inspection or warranty claims, or prohibited materials. The marketplace may restrict a disputed listing while reviewing evidence. Sellers can respond with supporting records through the same channel. Removing a listing does not cancel refund duties or existing consumer rights.
Marketplace enquiries
For a website problem, questionable listing or an unresolved seller issue, contact the published marketplace support address below. Explain what you have already tried and provide the listing URL or order reference. This page does not promise a particular response time or an automatic reimbursement outcome.
For an order, use the seller contact details in your listing or order confirmation. You can review orders in My account. For marketplace enquiries, the published contact is support@whiteapplezzzzz.com. Include your order number where relevant; never send passwords or full payment-card details.
Further options
If the issue remains unresolved, ask for a written explanation of the position. Any applicable alternative dispute-resolution information should be provided for the particular business and dispute; Whiteapplezzzzz does not claim membership of an unverified scheme. You may seek guidance from Citizens Advice, your payment provider or an appropriate adviser. Provider dispute time limits vary, so check them promptly.
Your rights remain
This process does not prevent you exercising cancellation rights, pursuing remedies for faulty goods or seeking legal redress. For personal-data concerns, see the privacy policy; you may contact the ICO independently.
