Check the individual watch
Review the exact reference, photographs, condition, service history, serial information where appropriate, and included box or documents. Ask about replacement, refinished or aftermarket parts. A brand name, certificate, photograph or “manufacturer’s warranty” in a title is not by itself proof of authenticity or current cover.
Our authenticity screening
Whiteapplezzzzz carries out authenticity security checks as part of marketplace review. The scope of a review depends on the evidence available for the individual watch. A document or listing review must not be represented as a physical inspection. A security check is not a manufacturer certification, a promise that every component is original or a guarantee against every possible defect.
A listing claiming a completed inspection must identify the inspection provider, date, scope and available report. Replacement dials, hands, cases, movements and straps, refinishing and customisation must be disclosed separately. Manufacturer affiliation, certified service-centre status and transferable warranty cover must not be claimed without evidence. Buyers may request the relevant evidence before purchase.
Authentication and seller evidence
Sellers must accurately describe the watches they offer and must not list counterfeit or stolen goods. Ask who inspected a watch, what was checked and when. Whiteapplezzzzz does not claim that every marketplace watch has undergone an independent physical authentication. For a valuable purchase, consider a suitably qualified independent inspection agreed with the seller.
What warranty applies?
Any commercial warranty must be identified in the listing or supplied terms: provider, duration, start date, covered faults, exclusions, territory and claim procedure. Verify remaining manufacturer cover and transfer conditions directly with the relevant provider. There is no new marketplace-wide lifetime warranty created by this page.
Faults and concerns
Commercial warranties are additional to statutory rights. If you suspect a watch is counterfeit, faulty or misdescribed, keep the listing and order evidence and contact the seller promptly. Do not arrange irreversible work before discussing the concern. Follow Returns & refunds and Help & complaints.
Any express guarantee or contractual promise made when an existing purchase was agreed remains applicable; this notice does not retrospectively remove it.
